The NHS Ombudsman, 11th Floor, Millbank Tower, Millbank, london SW1P 4QP.
Copies: "Eve Lovelocks Care" File, Others as required.
Dear Sir or Madam,
Subject: Eve Lovelock's Care and the NHS
I have been advised to contact you by James Sandbach, researcher for Paul Burstow, MP.
I would appreciate your comment, and any help you can provide, on two topics:
1) my mother's letter, dated 10th October, "Medical Records for Evelyn Lovelock".
2) my letter, ref: ANJU4.RTF, which states that 100% of my mother's Nursing Home costs should be paid for, by the NHS, under Coughlan.
I attach copies of these two letters and also the document "Eve Lovelock's Care" Issue 1.0 12th Nov 2002. This paper details 2 years of my mother's care history, both good and bad, including her recent two months in Battle Hospital, Reading.
In brief: in the past two years my mother Eve Lovelock was diagnosed as having Alzheimer's in addition to other longer term conditions such as lung desease and arthritis. The last 2 months were spent in Battle, an NHS Hospital, and on Monday 18th Nov she was discharged into Holyport Lodge, a BUPA Nursing Home near Maidenhead. My father, Len Lovelock, died of Alzheimer's in January of 2002. We have followed what advice and procedures were available, but have "retained all rights" on the issue of who pays for Eve's care. We now find that the local authority has been acting unlawfully.
I should explain that my sister Sally Campion and myself were only seeking access to our mother's medical records (topic 1 above) so that we could check that details such as medications were correct. This is explained in the attached paper. This was before we were made aware of the unlawful practise related to Coughlan. I now realise that these two subjects may be related: i.e. why Royal Berkshire and Battle Hospital Trust have refused access to my mother's medical records.
I look forward to receiving your reply.
(son of Evelyn Lovelock)